SPEAKER HIGHLIGHTS

Ms. CHAN Rachel

Department Operations Manager
Department of Anaesthesiology & Operating Theatre Services
Queen Elizabeth Hospital

Ms. Rachel Chan is currently the Department Operations Manager in Kowloon Central Cluster in Hong Kong. She has been worked in Queen Elizabeth Hospital for 3 decades. With her rich knowledge and management experience in both medical and surgical stream, she leaded her team to transform operating room nursing from intraoperative care into perioperative patient & family centered care approach. She was among the pioneers to implement Nurse-led discharge in Post Anaesthetic Care Unit and time-out procedure in Hong Kong. As Convenor of Specialty Advisory Group in Hospital Authority during 2015-17, she has launched a number of milestone services in public hospitals including revisiting Manpower Indicator for Perioperative Nursing, developing Integrated Model for Pre-anaesthetic Nursing Services, introducing Perioperative Nursing Information System and kicking off the 1st Nursing Sharing Forum in Perioperative Nursing.   

To recognize her remarkable achievement and commitment to the healthcare services, she has been awarded ‘Outstanding Staff in Queen Elizabeth Hospital in 2006’ and her team under her leadership was also granted numerous awards such as Outstanding Team Award in Perioperative Care in 2017, Outstanding team Award in Vascular Anomalies in 2014, Outstanding Team Award in Trauma Care and Asia-Pacific Business Excellence Standard Award in 2010. Furthermore, she extends her professional role by serving as Vice-President of Hong Kong College of Perioperative Nursing and Council Member of Association of Hong Kong Operating Room Nurses for upholding the standard of perioperative nursing care and developing the next nursing generation in the territory.


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